On-Demand Training
Want to learn how to use GWI? We’ve got you covered! Explore our on-demand training below. You can watch them at your convenience and follow along to learn at your own pace.
Basic:
Advanced:
Live Training
GWI also offers regular live training sessions for the above content each week. Please use the registration link below to sign up for a time that meets your needs.
**Please register for a live training session HERE!**
There will be a live team member on the line to answer any questions that come in via chat.
What is covered?
The Basic overview is great if you're new to using GWI or need a refresher on the basics, we cover:
- What is GWI
- Our Data Coverage
- Basic Navigation
- Additional Resources
The Advanced session delves deeper into the platform and showcases how you can use our more advanced functions, we cover:
- Building a more complex audience
- Advanced features in Charts such as rebasing, segmenting, and personalisation
- Crosstabs and its functionalities such as audience overlap
- Building and customising your dashboards
What if I have follow-up questions?
GWI offers a variety of channels for support.
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Email support - You can always send any follow up questions via email to the team at support@gwi.com.
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Chat support - You can also take advantage of our live platform chat (click “Need Help” in the top right hand corner when logged in), which is available from 9:30am - 1:30am BST (3:30am - 8:30pm EST).
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Help Center articles & videos - Our Help Center is full of articles and videos that walk through the platform and our data in detail.
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Additional training - If your account comes with a dedicated Customer Success Manager, you can reach out to them with questions or to set up advanced training.